Monday, August 25, 2008

NCR Introduces Self-Service Prescription Drop-Off Solution

Self-service leader makes it more convenient to submit, pay for prescriptions

DAYTON, Ohio, Aug. 25, 2008– NCR Corporation<> (NYSE: NCR) today unveiled NCR Prescription Drop-off, a secure self-service kiosk solution that makes it simpler for retail pharmacy customers to drop off and pay for prescriptions during and after business hours.

On display this week at the 2008 National Association of Chain Drug Stores (NACDS) Pharmacy & Technology Conference in San Diego, this multi-channel solution helps customers avoid lines and eliminate multiple trips to the pharmacy by simplifying routine transactions.
New prescriptions are submitted via kiosk while refill requests can be made via kiosk, phone or Web. Once the request is made, the patient receives a bar coded receipt and the request is forwarded to the pharmacist. When the order is ready, an email, phone or text alert is generated and sent directly to the customer, who presents the bar coded receipt to the cashier or pays for the prescription on the kiosk.

According to a 2007 study conducted by Wilson Health Information, an independent healthcare consumer research company, convenience is one of the top three drivers of pharmacy customer satisfaction along with price and overall professional services. The same study also found that short lines, convenient store hours and 24-hour pharmacy access are key drivers to customer satisfaction.

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